At Golden Hearts Casino (operated under en-goldenheartscasino.com, "we," "our," or "the Platform"), respecting player privacy and safeguarding personal data is fundamental to our promotional charity sweepstakes operations. This comprehensive Privacy Policy describes how we collect, handle, store, and disclose your information when you register, play our promotional games, or redeem sweepstakes prizes.
1. Information We Collect
We gather various types of information to deliver, improve, and protect our promotional gaming platform:
- Account Profile Data: Full legal name, date of birth, residential address, email address, username, encrypted password, and phone number provided upon registration.
- Identity Verification (KYC) Data: Government-issued identification documents (e.g., driver’s license, passport), utility bills, or proof of address required to satisfy federal anti-money laundering and promotional sweepstakes validation standards.
- Financial & Redemption Information: Bank routing/account numbers, PayPal identifiers, and Prizeout gift card redemption preferences used strictly to process cash prize disbursements. Optional purchase transaction identifiers are encrypted via PCI-DSS compliant processors.
- Technical & Gameplay Telemetry: IP address, geolocation tags, device specifications, browser type, operating system, referrer URL, game session timestamps, and Sweeps Coins transaction logs.
2. How We Utilize Your Data
We process collected data under lawful compliance bases, including:
- Administering your account, delivering complimentary coin packages, and executing promotional sweepstakes gameplay.
- Verifying participant legal eligibility (confirming minimum age of 18 years and authorized US jurisdiction residency).
- Distributing earned cash prizes, digital gift cards, and facilitating ACH bank direct deposits.
- Facilitating charitable donation accounting in partnership with the Givinga Foundation for 501(c)(3) entities.
- Generating required IRS 1099-MISC tax documentation for cumulative calendar winnings exceeding $600 USD.
- Detecting and mitigating fraud, bot activity, multiple unauthorized accounts, and security incidents.
3. Data Sharing & Third-Party Processors
Golden Hearts Casino does not sell or lease player personal data to third-party commercial brokers. We only disclose necessary information to trusted third parties in the following scenarios:
- Payment and Payout Gateways: Licensed banking networks, ACH processors, and digital wallet services for legitimate prize disbursement.
- Identity Verification Vendors: Specialized third-party KYC automation providers to verify legal age and residency.
- Charitable Partners: Aggregated, non-personally identifiable donation metrics transmitted to Givinga Foundation and non-profit recipients.
- Legal & Regulatory Mandates: Where compelled by valid subpoenas, court orders, IRS reporting mandates, or governmental authorities.
4. Data Retention & Cybersecurity Protections
We employ enterprise-level 256-bit TLS 1.3 cryptographic protocols across all transmissions. Server infrastructures are monitored continuously under SOC-2 compliant frameworks. Your information is retained only as long as your player profile remains active or as required to meet federal tax record retention regulations.
5. Your Privacy Rights (CCPA / CPRA & State Rights)
Depending on your US state of residence (including California, Virginia, Colorado, Connecticut, and others), you may exercise rights to:
- Request disclosure of specific personal information collected and retained about you.
- Request deletion of your non-regulatory personal information.
- Request correction of inaccurate biographical records.
- Opt-out of non-essential promotional correspondence and direct marketing.
6. Contact Our Data Protection Officer
If you have questions regarding this Privacy Policy or wish to file a formal subject access request, contact our Privacy Compliance Division via email at [email protected].